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	Frequently Asked Questions Search   Singapore Sports Council Balloting How and where should I pay for my successful balloted slots? How do I check if my Ballot submission was successful? How to submit a Ballot? What is the maximum number of time slots can I put in a balloting? Booking How do I Cancel My Booking? How to make a booking online and via kiosks? How to make a telephone booking? How to view the status of the bookings that I made? Cancellation, Replacement and Refund of Bookings Can I cancel and request for a refund or replacement for my confirmed bookings? Edit Profile How do I edit my profile? Why is it important to update my profile regularly? Kiosk What are the services available to kiosks? Marketing How could I exclude or unsubscribe my registered account from the mailing list? Password How do I change my password? How do I retrieve my User ID and Password for my existing IcanBook registered account? Payment What are the Payment Modes accepted? Rain-Off If I opt to request for a refund on a Rain-Off slot, how long does it take for my refund to be credited to my account? Registration How do I apply as a registered user? If I’m not a registered user am I allowed to use a facility for one time use? Is there a fee to become a registered user? What is registration for? What is the procedure to register online? Who is eligible to register? Re-print of Receipt If I lost my receipt where can I get a copy of my receipt? Search Facility How to do a Basic Search? How to do an Advance Search? Senior Citizen What is Senior Citizen’s free slot and how can I do a booking? Technical Issues Can I open multiple browsers to book? I always encounter duplicate payments. What must I do to prevent duplicate payments in future? I forgot my USER ID and PASSWORD and I could not remember the email address I provided during registration. How can I recover my login details? Is paying credit card online safe? Payment transaction billed me twice, what should I do to get my refund? The website is not responding but the timer is still running, so I was unable to book the venue. My slot is now unavailable. What are the recommended hardware / software requirements to use the services? Why did I not get an acknowledgment and receipt of my booking after I received confirmation from eNets Credit Card payment that my transaction was successful? Verification How do I know when my account has been verified? How many days will it take to verify the documents submitted? How to submit verification documents? What are the following documents required for verification? What is verification? Why is account verification important?
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